Support
How can we help?
Write to us and a person will read it. Below you will also find quick answers, how to delete your account or ask for your data, how to report a safety issue, and how to reach our Grievance Officer.
In an emergency, call 112 or 108 now. AIDr and Vidya cannot call for help for you, and this inbox is not watched for emergencies. If you or someone near you needs urgent medical help, please call your local emergency services in India first.
Write to us
For help with the app, your account, privacy, legal matters or a complaint. Please tell us which phone (iPhone or Android) you use and what you were doing when the problem happened.
Please do not email reports, prescriptions or other health details unless we ask you to.
Grievance Officer
MN Reddy
- Entity
- Dot eVentures Private Limited
- Address
- 141 Prashasan Nagar, Jubilee Hills
- info@doteventures.com
We commit to acknowledging every complaint within 24 hours and resolving it within 15 days where the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the IT Rules) apply, and in any case within 30 days. Requests about your personal data are answered within the periods in the Privacy Policy. See the Terms of Use and the Privacy Policy.
Common requests
Things people ask us to do
Delete your account
Open AIDr and go to My Privacy (on iPhone, from your profile; on Android, from your profile, then Settings), then Your data, and choose Delete my account. It takes effect straight away and cannot be undone. If you cannot open the app, use the Delete your account page. Requests by email are completed within 30 days, once we have checked it is you.
If you manage a profile for a child or an older relative, deleting your account also deletes that profile.
Ask for your data
To ask for a copy of your information, to correct it, or to ask what we hold, write to info@doteventures.com with “Data request” in the subject. We may ask you to confirm it is you, and we will reply within 30 days. Where it is available, you can also use Download a copy under My Privacy, then Your data.
Report a safety issue
If Vidya said something that seemed unsafe, wrong or confusing, write to info@doteventures.com with “Safety issue” in the subject. Tell us what happened, in your own words and your language. Please leave out names and other personal details. We read these reports and use them to make AIDr safer.
Change what you have shared
You can stop sharing with a family member, caregiver or doctor at any time inside the app. They will stop seeing new information within seconds. You can also turn off any optional permission you gave, in My Privacy. For anything the app does not let you change, write to us.
Changed or lost your number
If you still have your account, change your number in the app under Settings, then Phone number, then Change your number. If you cannot sign in because the old number is gone, use the account recovery option on the sign-in screen. Still stuck? Write to us from an email address you can use, and tell us the number you used before.
Make a complaint
Write to the Grievance Officer at info@doteventures.com, or at the address shown above. Include your name, how to reach you, and what went wrong. We commit to confirming that we have your complaint within 24 hours and to giving you a reasoned reply within 15 days where the IT Rules apply, and in any case within 30 days.
Quick answers
Frequently asked questions
What is AIDr?
AIDr is a health companion for families, made by Dot eVentures Private Limited. You can talk or type to Vidya, show it a lab report or a medicine strip, keep family health records in one place, set medicine reminders and prepare a short summary to show a doctor.
Is Vidya a doctor?
No. Vidya is an AI. It helps you understand and organise health information, but it is not a doctor and does not replace one. Vidya does not prescribe medicine or give a dose, and it can make mistakes. Please speak to a registered medical practitioner about any health concern. Our Terms of Use explain this in full.
What should I do in an emergency?
Call 112 or 108 straight away. AIDr is not an emergency service and cannot send help. Vidya is built to tell you to call for help if you describe signs of an emergency, but please do not wait for that.
Which languages does AIDr support?
The app is available in English, Hindi and Telugu. Vidya can talk with you in more languages, though quality may be better in some than in others.
Where do I get the app?
AIDr is for iPhone and Android phones and is coming soon to the App Store and Google Play. This page will be updated when it is available.
I did not receive my sign-in code.
Sign-in needs an Indian mobile number (+91). Check that the number is right and that your phone has signal, then wait a minute before asking for a new code. There is a limit on how many codes can be requested in an hour, so please do not press the button repeatedly. Codes expire after a few minutes.
We will never ask you for your code. If someone asks for it, do not share it.
Who can see my family’s health information?
You decide which people see which kind of information, and you can take sharing back at any time. Taking it back stops later access, but cannot erase what someone has already seen. Anyone who holds a Visit Brief link can open that brief until it expires or you revoke it. To run AIDr, the service providers that work for us, such as those for hosting, AI processing and sending messages, also handle your information, and so can AIDr itself where needed to run and secure the service. The Privacy Policy lists the providers and what each receives.
Can I add my child or an older parent?
Yes, as a managed profile inside your account. For a child under 18 you must be their parent or legal guardian, and the app will ask you to confirm that. Account holders must be 18 or older.
My medicine reminder did not appear.
Reminders are shown by your own phone. Check that notifications are allowed for AIDr, that your phone is not in a silent or power-saving mode that blocks them, and that the date and time on your phone are correct. On some Android phones you also need to allow AIDr to run in the background. Please do not rely on a reminder alone for medicine that matters.
Does AIDr cost anything?
At the time of writing there is no paid plan, subscription or in-app purchase. If we ever add something paid, we will show the price and the refund terms in the app before you pay. See Payments, refunds and taxes.
Do you sell my information or show ads?
No. We do not sell your information and we do not show advertising. The Privacy Policy lists the companies that help us run AIDr and what they receive.
How do I delete my account and my data?
See “Delete your account” above, or go to the Delete your account page. Deleting is permanent.
I want to write to someone about a legal or privacy matter.
Write to the Grievance Officer, MN Reddy, at info@doteventures.com, or at Dot eVentures Private Limited, 141 Prashasan Nagar, Jubilee Hills.
Still need help?
Write to us
Tell us what happened and we will take it from there.